Larry Davis


I bring more than a decade of professional experience in the IT service industry showing a proven record of customer satisfaction utilizing both my managerial and technical skills to achieve your mission.


PCAOB (Public Company Accounting Oversight Board)

June 2013 – Present

Senior Manager, Service Desk

Managing a diverse team of nine Service Desk Technicians stationed at six main offices throughout the United States, serving an internal user base of 900

Dell Systems Federal Government

September 2011– June 2013

Enterprise Service Desk Manager

Hired in advance of the contract start date in order to construct the team and create the Operating Manuals and policies of what has become the NRC Enterprise Service Desk. My teams went live in January of 2012 and were operating well above expectations, consistently exceeding all of the 30+ SLA’s that impact the areas under my charge.

Social & Scientific Systems Inc.

June 2009– September 2011

IT Service Desk Manager

Managed the Service Desk staff for the corporate office and several remote offices in Maryland, Africa and Asia

BAE Systems Inc.

August 2007– January 2009

IT Site Services Manager

Managed the Dulles International Airport (Metropolitan Washington Airport Authority) IT infrastructure for the BAE Systems Inc. contract.

E*Trade Financial

Manager, Desktop Support

March 2000– August 2007

Managed a team of 8 Desktop Support Technicians.

Senior Staff, Desktop Support

Assisted in managing a staff of technicians supporting 400 in-house and 40 remote users using Win9x/NT/2000 and XP Dell and IBM desktops and laptops in a multiple VLAN environment.

Desktop Support Technician

2nd tier technical analyst.


In Progress

HDI Certificate

ITIL Certificate

ITIL Certificate

HDI Certificate

HDI Certificate

Global Knowledge Certificate

New Horizons Certificate

E*Trade Bank. Certificate

New Horizons. Certificates

CHM Certificate

LRN Certificate

LRN Certificate

LRN Certificate

Dell Certificates